We produce User Guide posters as part of our handover and aftercare package to explain to residents and users how to operate their buildings. This helps reduce the performance gap between designed performance and in-use performance. The User Guides are affixed in an accessible, but not obtrusive, position for easy reference (eg. on the back of the plant room door). This is part of our 'soft landings' approach. The downloadable User Guide is an example user guide for the Camden Passivhaus.